FAQs for Ray Gold Pakistan
1. What materials are used in our jewelry?
A:Our jewelry is crafted from high-quality materials like alloy, stainless steel, acrylic, and resin. We use Electroplating coatings to minimize skin irritation, making our pieces safe for most wearers.
2. Will the jewelry tarnish over time?
A:With proper care, our jewelry maintains its shine. Avoid exposure to moisture, perfumes, or chemicals. Store in a dry place using the provided pouches to prevent tarnishing.
3. What is your return/exchange policy?
A:Unworn items in original packaging can be returned/exchanged within 4 days of delivery. Contact us at sales@raygoldpk.com with your order number to initiate the process.
4. What are your shipping options and delivery times?
A:We offer standard (5-7 business days) and expedited shipping (2-3 days). Tracking details are provided post-dispatch.
5. Which payment methods do you accept?
A:We accept credit/debit cards, net banking, All transactions are secure via SSL encryption.
6. Do you offer adjustable sizing for rings/bracelets?
A:Many of our rings and bracelets are adjustable. Check product descriptions for sizing details or refer to our sizing guide.
7. Is your jewelry safe for sensitive skin?
A:While we use Electroplating/hypoallergenic materials, those with severe allergies should consult a dermatologist. Avoid prolonged wear if irritation occurs.
8. Can I request custom designs?
A:Currently, we don’t offer customization. Follow us on social media or subscribe to our newsletter for new collections!
9. How do I clean my jewelry?
A:Gently wipe with a soft, dry cloth. For deeper cleaning, use a mild soap solution and dry thoroughly. Avoid harsh chemicals.
10. How can I stay updated on discounts?
A:Subscribe to our newsletter and follow us on social media handles for exclusive offers and promotions.
11. How do I track my order?
A:Once shipped, you’ll receive a tracking number via email. Use it on the courier’s portal for updates.
12. Do you offer repair services?
A:We don’t provide repairs.
13. What if my order is lost or damaged?
A:Contact us immediately at sales@raygoldpk.com or whatsapp on 03127294663 with your order details. We’ll assist with replacements or refunds.
14. Are certificates provided with purchases?
A:While we don’t issue authenticity certificates, each piece undergoes strict quality checks before shipping.
15. Can I cancel my order?
A:Orders can be canceled within 12 hours of placement. Contact us promptly for assistance.
16. Do you accommodate wholesale inquiries?
A:NO.
17. What if my order has missing items?
A:Notify us within 48 hours of delivery with your order number and photos. We’ll resolve the issue swiftly.
18. Do you offer gift wrapping?
A:Currently, we don’t offer Gift wrapping.
19. How do I know if a product is restocked?
A:Subscribe to our newsletter we’ll email you once available.
For further assistance, contact us at Sales@raygoldpk.com or Whatsapp on 03127294663. Happy shopping! 💎